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上班时上网是利是弊?探讨员工网路闲逛行为与每日工作绩效的关係:员工人格特质的干扰效果

【中文摘要】:「网路闲逛行为」意指员工在上班时间,使用公司网路资源浏览与工作无关的网站、或收发私人电子邮件的行为。企业界与学术界大多认为网路闲逛行为是对组织有害、影响组织生产力的不利行为,然而,某些学者亦指出网路闲逛行为可能对员工工作效率有所帮助。为釐清究竟网路闲逛行为是利是弊,本研究透过资源保存理论的观点,配合经验抽样法的资料收集方式,针对107位员工进行10个工作天的研究 (共1022笔资料)。阶层线性模式的结果指出,员工每日网路浏览行为与每日绩效呈正相关、而对于较内向的员工而言,每日网路浏览行为与每日绩效的正向关係会更强;而对于低尽责性的员工,每日收发私人电子邮件与每日绩效的正向关係会更强。本研究依据分析结果,具体提出理论与实务意涵。
【英文摘要】:Cyberloafing means that employees spend work hours and use the company’s internet resources to check personal e-mail or visit websites which are not related to their work. Although most scholars and practitioners viewed cyberloafing as a form of workplace deviance or counterproductive work behavior, some scholars indicated that cyberloafing might be beneficial for employees'' productivity. Thus, it is important to clarify whether cyberloafing is beneficial or harmful for both employees and organizations.
Based on the perspective of Conservation of Resources, we examined the daily relationships between cyberloafing (i.e., browsing and emailing) and performance. The sample was composed of 1022 daily-surveys from 107 employees within 10 working days and the hierarchical linear modeling analyses were performed to test the proposed hypotheses. The results showed that employee browsing was positively related to daily performance. Furthermore, employees low in extraversion had stronger positive performance via browsing. Finally, employees low in conscientiousness had stronger positive performance via emailing while high conscientiousness employees were less likely to be influenced by cyberloafing. The theoretical and practical implications were further proposed.
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  • 来源:中山大学;作者:赖玫君
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