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员工每日工作心情的调适机制:心情维持与心情修复的观点

【中文摘要】:心情调整意指人处于正向心情时,会倾向维持当下的好心情,透过转换认知或从事某些行为的方式来延长持续好心情的时间或是加强其强度,即心情维持;相对地,当人处于坏心情状态时,会想要改善负向心情,藉由从事能改变、降低负向心情的行为,以修复负向心情或减低其程度,即心情修复。本研究拟针对员工在职场中是如何调适其每日工作心情的机制加以釐清,并探究不同类别的心情调整行为,对于心情维持或修复的效果,是否有所差异。
首先,本研究透过访谈、问卷调查的方式,蒐集员工在职场的心情调整行为事例,再依其内涵与性质归纳、区分出不同类别的心情维持或修复行为,并发展为衡量每日心情调整行为的工具。其次,本研究採用经验抽样法的研究设计,选择108名企业内的实务工作者测试,藉由收集两週共10个工作天的资料,共获得1029笔每日有效样本资料供研究分析。阶层线性模式分析结果发现:每日初始正向工作心情会透过专注工作、做轻鬆的事,以维持每日后续正向工作心情;每日初始正向工作心情亦会透过专注工作、做轻鬆的事,以修复每日后续负向工作心情。此外,每日初始负向工作心情会透过减少与同事闲聊,以降低每日后续负向工作心情。
【英文摘要】:Mood regulation includes two types of regulation processes: mood maintenance and mood repair. The former means that individuals tend to maintain their positive moods by engaging in certain behaviors or changing cognitions, whereas the latter means that individuals try to improve or reduce their negative moods through taking certain behavior actions. The present study is designed to explore how employees engage in mood regulation at the workplace, and clarify how different mood regulation behaviors can lead to the mood maintenance or mood repair processes.
First, the present study used interview and questionnaires to collect the examples of employee mood regulation behaviors at work. Moreover, based on different patterns and characteristics of these behaviors, I distinguished them into different types of mood maintenance or mood repair behaviors, and then developed the measures of mood regulation based on these behaviors.
Second, this study used the experience sampling design to collect the daily data (i.e., start-of-workday mood, mood maintenance, mood repair, and subsequent mood) from 108 actual employees across two weeks (10 working days;Monday to Friday). Totally, I had 1029 valid daily responses. The results of hierarchical linear modeling analyses showed that start-of-workday positive moods positively predict subsequent positive moods and negatively predict subsequent negative moods through concentrating on work and doing easy things (i.e., mood maintenance behaviors). On the other hand, start-of-workday negative moods negatively predict subsequent negative moods by reducing chatting with colleagues (i.e., mood repair behaviors).
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  • 来源:中山大学;作者:吴雅婷
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