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派外人员角色压力与海外工作适应之关係-以文化智商为调节变数

【中文摘要】:全球化的风潮之下,许多企业纷纷设立海外子公司,使得派驻海外人员的需求及数量不断增加,因此,派外人员的管理议题持续受到关注。

  派外人员担任派驻当地机关、子公司与母公司之间的桥樑,面临多方期许的同时,派外人员所产生的角色压力和角色压力对海外工作适应的影响必需受到企业的重视。然而,文化差异对于派外人员在派外工作适应上具有极大的影响(赵必孝,1989),多元文化的因素也影响着跨国团队的运作(Snow, Snell, Davision, & Hambrick, 1996),由此可知,不论在个人或是团队,回应不同文化的能力是重要的,因此以「文化智商」作为调节变数,进一步探讨「文化智商」对角色压力与海外工作适应之间关係的调节效果。

  本研究採用问卷调查法,以台湾派驻海外人员为对象发放问卷,总共发出134份,回收有效问卷为115份,回收率为85.82%,于问卷资料建置后再以SPSS统计软体进行分析,研究结果发现如下:

1、派外人员角色压力、角色模糊对海外工作适应具有显着负向影响。
2、文化智商中的认知型文化智商,能减弱派外人员角色压力与海外工作适应的负向关係。
3、文化智商中的后设认知型文化智商、认知型文化智商及动机型文化智商,分别能调节角色冲突与海外工作适应的负向关係。
【英文摘要】:The trend of globalization forces many enterprises to establish overseas subsidiaries. To manger the overseas subsidiaries effectively, they require more and more expatriates in subsidiaries. Because of the great requirement, the expatriation issue attractive attentions of enterprises. However, many employments move and work in different country cause the problem of overseas work adjustment and cultural diversity.

The expatriates have to achieve the business goal and be a bridge between the subsidiary company and parent company. In order to satisfy the conflicting expectations from parent country and host country, the expatriates sense the role stress. The purpose of this research is to find out the relationship between role stress and overseas work adjustment, and further discuss the moderating effect of cultural intelligence.

By questionnaire survey, sampling from Taiwanese expatriates and the number of useful samples is 115. After processing data by SPSS, the statistical analysis related the following findings:

1. Expatriates’ role stress and role ambiguity has significantly negative impact on overseas work adjustment.
2. Cognitive CQ moderates the negative relationship between role stress and overseas work adjustment.
3. Metacognitive CQ, cognitive CQ and motivational CQ positively moderate the negative relationship between role stress and overseas work adjustment.
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  • 来源:中山大学;作者:廖宣云
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