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系统开发团队之社会资本对团队疆界跨越与绩效的影响

【中文摘要】:由于资讯系统开

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发专案本身的複杂性、不确定性,因而形成了许多不同的专案疆界(Project Boundary),阻碍专案团队与其他外部相关人员的沟通合作,导致资讯系统开发专案经常面临高风险与高失败率。因此,专案团队如何有效地跨越专案疆界,进而达到良好的专案绩效,是一相当重要的议题。
过去研究指出,社会资本将能有效促进彼此间的协调合作、资源的交换与团队的绩效。因此,本研究结合社会资本理论与疆界跨越(Boundary Spanning)以探讨在资讯系统开发专案团队中,社会资本与疆界跨越对专案绩效的影响,我们更进一步认为,疆界跨越中介了社会资本与专案绩效间的关係。
本研究以实证模式来验证研究假说,共收集184份有效样本,分析结果显示在资讯系统开发团队中,良好的社会资本将有助于专案团队跨越疆界,而有效的疆界跨越将会显着地提升专案绩效

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,我们更进一步证实,社会资本对于专案绩效的显着影响是由于其能有效地促进专案团队跨越疆界。
本研究定义了资讯系统开发专案团队中重要的专案疆界,并整合社会资本理论与疆界跨越,来探讨如何有效地跨越疆界,以提升专案绩效。本研究结果预期能作为未来学术界研究的参考,并提供实务界在执行资讯系统开发专案时的具体建议。
【英文摘要】:Information system development (ISD) projects are full of complexity and uncertainty, which may form the project boundaries and lead to increased risk and the chance of project failure. Therefore, it is critical to know how ISD project teams can effectively cross those project boundaries and achieve better project performance.
Past studies have shown that social capital can facilitate coordination, knowledge integration, knowledge sharing, the exchange and combination of resources, and the obtaining of support. In this paper, we combine social capital theory and boundary spanning to explore their impact on ISD project team performance. We also assume that part of the reason why social capital can enhance project performance, in part because of its ability to span boundaries.
An empirical survey methodology is applied with a valid sample size of 184. The results indicate that social capital is positively associated with team boundary spanning, and team boundary spanning is positively associated with project performance. Also, the relationship between social capital and project performance is fully mediated by team boundary spanning.
In this study, we identify the critical boundaries in an ISD project team, and combine both social capital theory and boundary spanning to explore effective ways to cross boundaries and, thereby, increase

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project performance. Academic and practical implications are discussed.
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  • 来源:中山大学;作者:林芷仪
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