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赋税资讯系统整合再造更新与工作绩效之研究

【中文摘要】:财政乃庶政之母,赋

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税收入占政府总收入之72.7% (101年度统计),为政府岁入之主要来源,其中税务资讯系统乃落实相关税政之主要工具,如何整合再造,有效提升稽徵机关行政效率、便民服务及维持租税公平等三项目标,实为现今财政政策之重要课题及挑战。
本研究试图以Seddon (1997)及DeLone & McLean(2003)提出的修正后资讯系统成功模式(Informational System Su

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ccess Model, ISSM),做为研究架构的理論依据,探讨税务工作者操作赋税资讯系统整合再造更新整体实施计画下,所规划的地方税务资讯系统后,所认知资讯品质、系统品质、服务品质之满意度对工作绩效的影响,以及加入电脑自我效能与认知有用性两变项,分别探究其在资讯品质、系统品质、服务品质及使用者满意度关係间的调节效果。为达上述目的,本研究以高雄市西区税捐稽徵处为研究对象,成功地访问了230位第一线税务工作者,藉由统计分析方法,了解研究变项之现况关係及验证研究假设。经研究发现:
一、「资讯品质」、「系统品质」、及「服务品质」对「使用者满意度」具正面影响。
二、「使用者满意度」对「工作绩效」具正面影响。
三、「电脑自我效能」及「认知有用性」在资讯品质、系统品质、服务品质与使用者满意度关係之间存在部分调节效果。
【英文摘要】:Finance is the mother of ordinary government , the tax revenues accounted for 72.7% of total government revenue ( 101 annual statistics ) , as the main source of government revenue , of which the tax information system is the implementation of the main instruments of tax administration , how to integrate recycling , effectively raising the tax administrative efficiency , convenience services and maintain the three objectives of fair taxation , in fact, important challenges facing today''s fiscal policy.
This study attempts to a

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mended Seddon (1997) and DeLone & McLean (2003) proposed information system success model (Informational System Success Model, ISSM), as the theoretical basis for the research framework to explore the tax workers operating taxation information system integration and recycling information quality , the impact of system quality , service quality satisfaction with work performance , and adding computer self-efficacy and perceived usefulness of two variables to update the overall implementation plan under the local tax information system planning , perceived , were explored its moderating effect between information quality, system quality , service quality and user satisfaction relations. To achieve the above objective, the present study Western Revenue Service Office of Kaohsiung as the research object , successfully interviewed 230 workers in the first line of the tax , by statistical analysis, to understand the current status of the relationship between the study variables and test the hypotheses.
1. "Information Quality", "system quality" and "service quality" for "user satisfaction" has a positive impact.
2. "User satisfaction" to "work performance" has a positive impact.
3. Part of the moderating effect of "Computer self-efficacy" and "perceived usefulness" exists between information quality, system quality, service quality and user satisfaction relationships.
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  • 来源:中山大学;作者:何美萱
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